About us

Who we are

Operose Health are one of the largest providers of Primary Care in the country. We deliver care to over 630,000 patients across the country through our GP practices, Primary Care Hubs, ED Streaming Services and Urgent Care Services.

Through determination and our passion for transforming the patient experience, we continue to define and revolutionise the future of primary care. Working closely with our patients and commissioners, we create services that truly meet the needs of our communities to improve access, outcomes and patient experience.

Our purpose

It is Operose Health’s purpose to deliver great primary care by improving access, outcomes, and patient experience. We are passionate about community-based care and empowering practices to maintain their unique identity while benefiting from our resources and expertise. Our dedicated teams, innovative operating models, ambitious growth plans, and values-driven culture enable us to support every practice and service we support.

Our values

We deeply care about the communities we serve, our teams, and the people we support. Our values-driven culture is central to everything we do, guiding our actions and ensuring patient care is our top priority. We create a supportive and collaborative environment where our staff can thrive and deliver exceptional care.

Our workforce

We have an exceptionally talented workforce - who we are proud of. We are well-resourced and support and develop our people so that they are empowered to deliver exceptional patient care. Our clinicians and colleagues operate at top of their licence and are championed to be the best that they can be. By working together, we can enhance resilience, boost efficiency, and improve work-life balance for our staff.

Our Operating Model

Our care models are powered by innovation, research and clinical expertise, our models of care improve primary care access to provide the right support, at the right time. We use data and insight to manage demand more efficiently, getting people seen quicker. We empower and educate patients to improve their health and wellbeing for the long term.

Commitment to innovation and excellence

We are dedicated to developing resilient, modern, and innovative services where GPs and the wider primary care workforce are supported sustainably. By working together, we can enhance resilience, boost efficiency, and improve work-life balance for GP partners. Our approach focuses on sharing resources, streamlining processes, and supporting high standards of care.

Our ambition

We are committed to being lifelong partners to our patients and the NHS. Our goal is to become the first primary care provider to support one million patients, demonstrating our unwavering commitment to exceptional care. We work proactively with commissioners and local communities to address health inequalities, support long-term conditions, and deliver training and education.

Our culture

Our values-driven culture is at the heart of everything we do because we CARE. Our colleagues live our values and put patients at the heart of what we do. We continuously develop our services to better meet the needs of both our patients and employees. Joining Operose Health means becoming part of a supportive network, reducing administrative burdens, and focusing more on patient care.