About us
Who we are
Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries.
Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides.
Our Purpose
It is Operose Health’s purpose to deliver great primary care by improving access, outcomes, and patient experience. We are passionate about community-based care and empowering practices to maintain their unique identity while benefiting from our resources and expertise. Our dedicated teams, innovative operating models, ambitious growth plans, and values-driven culture enable us to support every practice and service we support.
Our values
Our values are to be Caring, Ambitious, Resourceful and to achieve Excellence. We deeply care about the communities we serve, our teams, and the people we support. Our values-driven culture is central to everything we do, guiding our actions and ensuring patient care is our top priority. We create a supportive and collaborative environment where our staff can thrive and deliver exceptional care.
We Care
We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.
We transform communities and reduce heath inequality
Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods.
We have a unique offering in the NHS
Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges.
Our workforce
We have an exceptionally talented workforce - who we are proud of. We are well-resourced and support and develop our people so that they are empowered to deliver exceptional patient care. Our clinicians and colleagues operate at top of their licence and are championed to be the best that they can be. By working together, we can enhance resilience, boost efficiency, and improve work-life balance for our staff.
Our Operating Model
Our care models are powered by innovation, research and clinical expertise, our models of care improve primary care access to provide the right support, at the right time. We use data and insight to manage demand more efficiently, getting people seen quicker. We empower and educate patients to improve their health and wellbeing for the long term.
Our commitment to innovation and excellence
We are dedicated to developing resilient, modern, and innovative services where GPs and the wider primary care workforce are supported sustainably. By working together, we can enhance resilience, boost efficiency, and improve work-life balance for GP partners. Our approach focuses on sharing resources, streamlining processes, and supporting high standards of care.