How we work
At Operose Health, our purpose is to deliver great primary care by improving access, outcomes and patient experience. Through our network of GP practices, Primary Care Hubs, ED Streaming Services and Urgent Care Services, we provide primary care at scale.
We have a unique offering in the NHS. We are able to do things differently, trial new ways of working, adopt new technology and utilise hub working to deliver resilient, modern and innovative primary care.
How we help our NHS partners
Improving patient access to primary care
Improving healthcare outcomes
Enhancing patient experience
Reducing health inequality
Succession planning for GP Partners
Emergency care taking for GP practices
Our growing organisation
We are a growing organisation providing care to more than 630,000 patients across the country. Many GP partners choose to merge their practices with Operose Health to secure a sustainable future for their practice and primary care. Our scale allows us to pool resources and expertise, supporting practices in delivering great primary care.
Our model
Our model of localised delivery, regional support and centralised functions means that our services can concentrate on local health needs and priorities. Our regional clinical and operational leaders support our services to be the best that they can be, know how to access our central support and provide ongoing support and development for local teams.
To further support our local teams, all services have access to centralised back-office functions, expertise, and technology that provider greater resilience and efficiency for services Our model allows services to focus on local needs and community engagement to empower and educate patients to improve their health and wellbeing for the long term.
Our model, scale, determination and passion mean that we continue to innovate and transform primary care to meet future healthcare challenges.
The benefits of working with Operose Health
Working with Operose Health means that you will be working with a trusted NHS provider who goes above and beyond for our patients and communities. We have the capability and insight that can support the NHS with access and delivery challenges and ensure that practices are supported to deliver great patient care whilst meeting the needs of local communities.
The benefits for GP Practices
By working together, we can enhance resilience, boost efficiency, and improve GP partners' work-life balance. Our approach allows us to share resources, streamline processes, and deliver higher care standards.
- In our model, GP partners can transition into salaried roles, benefiting from freedom from personal financial risk and contract responsibilities.
- Practices have access to streamlined processes and centralised services for HR, IT, finance, and training, alongside continuous professional development and career development for staff.
- Colleagues are connected to our talented practice teams nationwide, allowing clinicians to access, share and discuss best practices with likeminded colleagues.
- Joining Operose Health also provides practice teams with different career progression options, you could have an opportunity to progress into Regional or National lead roles and/or play a key part in our innovation and transformation approach, nationwide.
- With administrative and operational tasks shared across practices, healthcare professionals can dedicate more time to patient care and personal wellbeing, achieving a healthier work-life balance and improved job satisfaction.
These benefits help practices navigate and adapt to local demands, changing targets, and national priorities.
The benefits for patients
Patients are at the heart of what we do. Our model enables us to improve access to primary care, improve patient’s healthcare outcomes and provide them with better patient experience.
- Patients can see a wider range of multidisciplinary clinicians who are well-resourced and empowered to deliver exceptional patient care – giving patients more choice and getting them seen quicker.
- Our commitment to social values and patient engagement, combined with our use of data and technology means that we can help prevent and manage long-term conditions, helping patients to live well, for longer.
- Because we invest in the talent and skills of our employees and support our people to be the best that they can be, our patients are supported by clinicians and teams who truly care about their health and wellbeing.