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Benefits for NHS Commissioners

Operose Health’s urgent care services offer several advantages for NHS commissioners:

  • Reduced A&E Pressure: NHS England estimates that 40% of A&E visits could be better managed in urgent care centres. By offering same-day care for minor conditions, our GP Hubs help reduce A&E overcrowding and allow hospitals to focus on critical cases.
  • Cost Efficiency: Our GP-led model provides a cost-effective alternative to hospital-based care, improving patient outcomes while offering commissioners a sustainable solution.
  • Improved Access: With extended operating hours and same-day care, our hubs ensure that patients receive timely care when they need it, enhancing patient satisfaction and reducing wait times.
  • Scalability: Our urgent care services can be adapted to meet local needs, whether expanding capacity in high-demand areas or customising services for specific populations.

Croydon GP Hubs: Accessible, Same-Day Care

Operose Health operates three GP Hubs in Croydon—GP Hub Central Croydon, GP Hub Parkway, and Purley GP Hub—delivering GP-led urgent care services. Open seven days a week from 8am to 8pm, these hubs offer care for both adults and children and provide timely treatment for a range of minor injuries and illnesses.

Appointments are pre-booked through NHS 111, which assesses patients and directs them to either a telephone consultation or an in-person appointment, ensuring that all care is appropriate and efficient. In 2021-2022, these hubs treated over 66,000 patients, demonstrating their capacity to manage high patient volumes.

Examples of conditions treated at our GP Hubs include:

  • Cuts, sprains, and bruises
  • Minor burns and head injuries
  • Bites and stings
  • Minor eye injuries
vaccinations

Operational Excellence and Scalability

Operose Health's GP Hubs exemplify our ability to deliver scalable, efficient urgent care services that can be tailored to meet the demands of local populations. Our centralised governance ensures consistent quality and compliance with NHS guidelines and Care Quality Commission (CQC) standards. Each hub is overseen by experienced clinicians and service managers, ensuring high standards of care.

Key operational features:

  • Efficient Care Pathways: Seamless integration with NHS 111 ensures patients are directed to the right level of care, preventing unnecessary A&E visits.
  • High Capacity: In 2021-2022, the three Croydon GP Hubs handled nearly 67,000 patients, showcasing our ability to manage large volumes effectively.
  • Scalable Services: Our model adapts to both high-density urban settings and more dispersed populations, ensuring flexible service delivery.

Birmingham Children’s Hospital – Emergency Department Primary Care Stream

Operose Health’s collaboration with Birmingham Children’s Hospital is designed to address the growing demand for emergency department (ED) services by providing a Primary Care Stream within the ED. Up to 30% of patients presenting to the ED can be effectively managed within a primary care setting, allowing the hospital’s emergency staff to focus on more critical cases.

This service is designed to:

  • Divert patients with minor illnesses or injuries to the Urgent Primary Care Stream (UPCS)
  • Reduce ED overcrowding and waiting times
  • Alleviate ambulance handover delays
  • Improve patient outcomes through faster access to appropriate care

The Primary Care Stream operates seven days a week, including bank holidays. The multidisciplinary team includes Advanced Nurse Practitioners, healthcare assistants, and operational managers, all working together to ensure seamless integration between the ED and primary care.

Key benefits of the Primary Care Stream:

  • Reduced patient waiting times and enhanced infection control measures
  • Encouragement of patient behaviour change by guiding appropriate use of ED services
  • Enhanced staff morale and improved departmental efficiency through better workload distribution

 

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Why Partner with Operose Health?

As a leading provider of Primary Care services in the UK, Operose Health offers scalable, high-quality urgent care solutions that align with NHS priorities. Our GP-led model reduces the pressure on hospitals while delivering cost-effective care that improves access and outcomes for patients.

We are committed to working with NHS commissioners and healthcare partners to deliver innovative urgent care services that enhance the efficiency of the healthcare system. For more information on how Operose Health can support your commissioning needs, please contact us.

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